The call center service works with Voice over Internet Protocol (VoIP) phones, landlines and smartphones. Because the product works with all phones, anyone can use it - thus, small businesses can appear as professional, organized and managed as large corporations.
"Whether they're considered big regional companies with multiple locations, or the popular sandwich shop around the corner at lunchtime, businesses of all sizes need high-power, low-cost, web-based and configurable tools for optimally managing their call volume," said Ifbyphone's CEO, Irv Shapiro in the release.