With the kickoff to the 2016 holiday shopping season just months away, retailers are readying themselves for their most lucrative time of the year and that is going to mean doing everything in their power to capture Amazon's Buy Box.
Website Magazine spoke with Feedvisor's Peter Kearns about why the Amazon Buy Box is so important, what factors influence it as well as the secrets and strategies to capturing it more often.
PK: No, there is no secret to winning the Buy Box. The intention of the Buy Box is to provide customers with the best possible shopping experience and Amazon is very transparent about the requirements for being Buy Box eligible. The best strategy for sellers is to embrace the fact that Amazon is customer obsessed. Amazon always works from the customer backwards and sellers should do the same. Sellers should obsess over their metrics (things like on-time delivery, valid tracking numbers, price and shipping options), checking them daily, to make sure they're meeting Amazon's high bar. Amazon's algorithm will evaluate all sellers selling a product and award the Buy Box to the seller that is creating the best customer experience.
Amazon gives sellers clear visibility into how sellers are performing against their metrics with a performance dashboard showing green, yellow and red indicators in every area. Any metrics that are not green need to be addressed and fixed immediately.
If not, sellers can start to experience a decrease in Buy Box share or worse. Amazon has a very low threshold of tolerance for not meeting its performance requirements and will remove the seller's selling privileges until the seller is able to resolve the issues.